Starting one’s own business is a life milestone but the transition from a wage earner to a business owner can be a life-changing and daunting experience. Despite having a passion for work, most office workers lack business vision due to the scope and limitations of their work. In the case of Mr. Chung, his path of entrepreneurship has motivated him to be more meticulous and careful during work and his extensive experience and diligence have certainly contributed to his success.
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【Top Pro 2024】Consulting Building Surveyor Mr. Chung on the Intricacies of Customer Service
【Top Pro 2024】Consulting Building Surveyor Mr. Chung on the Intricacies of Customer Service
Updated: Jan 12 2024
【Top Pro 2024】Consulting Building Surveyor Mr. Chung on the Intricacies of Customer Service
With a career spanning over a decade, Mr. Chung has always wanted to use his expertise to serve the greater good, even when he first received his professional certification. Having the same belief in mind, he has started a building surveying company with his partners and the business consists of 3 branches, including a consultancy department headed by engineers and surveyors, water, sewage, and swimming pool management by licensed plumbers and electrical engineers, and waterproof and leakproof works by engineers, plumbers, and licensed renovation experts.
It Takes Hard Work to Achieve Success
Talking about his entrepreneurial experience, Mr. Chung confessed, “Working isn’t just about the money anymore.” In order to provide comprehensive and professional services, Mr. Chung must familiarize himself with industry and government regulations and guidelines and be extra conscious with every single project. However, establishing a reputation and recognition in the industry is not a task that can be easily or quickly achieved, and Mr. Chung admitted, “We decided to take one step at a time and gradually earned the trust of others in the industry and architecture firms. Even though it took us quite some time, their recognition has given us immense encouragement.”
Mr. Chung and his team always do their best to earn their clients’ trust by maintaining good communication and being detail oriented. Mr. Chung shared, “When our clients are satisfied and happy, we get more referrals.”
Aside from the invaluable work of his colleagues and partners, Mr. Chung has also secured the support of his wife when he started his new venture, he said, “My wife is really supportive of my career, and I am thankful that she is backing me up.” Mr. Chung has decided to show his gratitude to his wife by working hard and sharing the joy of his success.
The recognition from customer has given Mr. Chung and his team immense encouragement.
More Business Opportunities after Joining Toby
Mr. Chung joined Toby on the recommendation of a client and the move has allowed him to meet potential clients from all walks of life. When asked about his success, Mr. Chung humbly said that it was pure luck, but the truth is that he and his team are both professionally qualified and experienced and offer services at a reasonable price, thus earning Mr. Chung a huge amount of support on Toby and earning him the title of “Top Pro 2020”.
However, being a boss means being more hands-on. Mr. Chung once had a situation with another project when he was getting ready for a new client meeting and had to reschedule due to a shortage of staff; therefore, he made the decision to restructure his company and establish different teams to cope with client appointments.
“When our clients are satisfied and happy, we get more referrals.”
Increased Exposure during the Pandemic
While most industries have been hit hard by the pandemic, Mr. Chung grasped the opportunity to share his knowledge and raise public awareness of the importance of sewage pipe maintenance, which led to an increased amount of enquiries and orders.
Success doesn’t come easy. Mr. Chung revealed, “I will keep steadfast to stay grounded, maintain an open-mind, and provide quality services.” While Mr. Chung’s road to success might seem smooth and easy, it actually involved plenty of hard work and perseverance.
