Home Cleaning Services

Looking for professional house cleaners near you? Experience the best house cleaning service in Hong Kong at Toby. Our team of experienced houses cleaners is dedicated to providing you with the best residential cleaning services. (Enquiry: 3703 3250)
Looking for professional house cleaners near you? Experience the best house cleaning service in Hong Kong at Toby. Our team of experienced houses cleaners is dedicated to providing you with the best residential cleaning services. (Enquiry: 3703 3250)

Best Home Cleaning Services

home cleaning service
House Cleaning Packages (3, 6 Sessions)
Sold 34,892 times

- Enjoy package prices for just 3 sessions, offering more flexibility

- One purchase solves cleaning needs for several weeks

- Customisable house service hours and options

From $113+/hrFrom $133+/hr
home cleaning
One-time Home Cleaning Service
Sold 47,863 times

・Suitable for customers with temporary cleaning needs

・You can choose a Premium Cleaner with 5-star rating

・Purchase and use at anytime, anywhere!

From $123+/hrFrom $133/hr
Long-term House Cleaning Service
Long-term House Cleaning Service
Sold 8,016 times

・Suitable for families with regular home cleaning needs

・12 times, 24 times long-term cleaning package

・Package validity lasts up to one year, with flexible service frequency and timing

From $108+/hrFrom $133/hr
Home Deep Cleaning
Ultra Deep Cleaning Serivces
Sold 24,768 times

Looking for Deep Home Cleaning Services, such as Post-renovation Cleaning / Pre-move-in Cleaning/ Spring cleaning, click to browse Toby's Deep Cleaning service page to learn more about our services!

From $153/hrFrom $182/hr
Commercial/Office Cleaning Service
Commercial/Office Cleaning Service

・Choose Office Cleaning plans according to frequency or on a monthly basis.

・Make combination with 800+ kinds of services, such as office disinfection, pest control, air-conditioning cleaning, etc.

・Professional 7-day customer support.

Standard Cleaning Service Procedures

Over 20 standard service indexes to satisfy 99% of your cleaning needs. <Results may vary due to time limit. >
Vacuuming and Mopping floors
Dusting Surfaces and Furniture
Kitchen Cleaning
Window Wiping and Dusting
Cabinet Cleaning
Bathroom Cleaning
Toilet Cleaning
Grease & Stain Removal
Tidying the Bedroom

How It Works

Make a Reservation
Make a Reservation
Choose a package and your preferred time slot, make your payment and wait for an email confirmation.
Assigning a Cleaner
Assigning a Cleaner
You will receive an email confirmation as fast as 3 hours.
Service Completion
Service Completion
Our professional house cleaners will arrive at the agreed time to provide service.
Safety Guarantees
Personal Accident Insurance
HelloToby has purchased Personal Accident Insurance for every service staff in case of workplace injuries.
Home Assistant Insurance
HelloToby cooperates with Insurfun and China Ping An Insurance (Hong Kong) Co., Ltd, providing Home Assistant Insurance from $28(Premium levies are not inclusive) with $100M premiums of Labor Insurance and $1M premiums of Third-party Lability Insurance.
After-Service Guarantee
If you are not satisfied with the home cleaning service , we can rearrange another cleaner for free, so that you can enjoy quality home cleaning service.

Why HelloToby Cleaning Service?

The largest Home Services Platform in HK
All part time house cleaners are trained and have passed our background check
Clear pricing of cleaning services with no hidden charges
ERB Foundation Certificate in Domestic Helper Training
7-Day Customer Support
Cleaning Services cover all 18 districts
After-Service Guarantee
Average Pairing Time: 3 hours

Top Cleaners at Toby

Ms. Chan
5.0
Hired 580 times
Certificate in Post-natal Care & Home Assistant
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, and I will ensure you a clean and healthy space for you and your loved ones.
Ms. Lee
5.0
Hired 350 times
Certificate in Home Assistant
My name is Lee, I have more than 5 years experence of cleaning services and have served more than 500 families. Look forward to serving you and provide a spotless and comfortable living environment for your family.
Ms. Lam
5.0
Hired 450 times
Over 10 years experience
Halo, this is Hwa. Babysitting, Cooking and Cleaning are my specialities. I am dedicated to providing exceptional cleaning service efficiently. No matter it is move-in cleaning, or regular cleaning task, trust me for the efficient and thorough cleaning service!
User Reviews
5.0
(21165)
ang***@*****.com.hk
5.0
Nov 24 2024
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They were very careful and attentive to make the room big and clean. They also taught me many daily maintenance and cleaning tips. They were kind and courteous. I highly recommend them.

Lina tsai
5.0
Nov 24 2024
Auto-translated from Chinese (Traditional)
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Proactive and responsible, punctual and polite

Ms lau
5.0
Nov 24 2024
Auto-translated from Chinese (Traditional)
show original review

Very good🤝🏻 Very clean and polite

Partners

FAQ

How to make an appointment for house cleaning service?

1) After completing the payment, you will receive a confirmation email. Toby will then begin matching you with a cleaner who aligns with your service goals.
2) Once the right match is found, you will receive a booking success confirmation email. However, the matching process is influenced by various factors (e.g., service location and schedule), and a successful match is not guaranteed.
3) If Toby cannot find an available cleaner, you will be notified either through a phone call or an email about the unsuccessful booking. If you choose not to reschedule, any authorised payment will be promptly refunded to your original payment method.

Can I cancel or modify the booking of house cleaning service after purchasing?

Yes, you can, but the following cancellation policy applies:

Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.

Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.

If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.

Do I have to purchase insurance for home cleaners?

HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for home cleaners according to the Employees' Compensation Ordinance.

Any expiry date for home cleaning service packages?

Yes, expiry dates for service packages can be found in your package details. After purchasing the package, all services should be used before the expiry date or they will be forfeited.
Service package expiry times
1-time: within one month
3-time: within 3 months
6-time: within 4 months
12-time: within 6 months
24-time: within 12 months

Will the cleaner bring their own cleaning supplies and housekeeping equipment?

We strongly recommend purchasing and providing cleaning supplies for the cleaner. Otherwise, you may be responsible for paying back the purchases made by your cleaner, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.
Cleaning Detergents: Blue Viva, Jie Liang, bleach, dishwashing liquid
Cleaning Tools: water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Is there an additional charge for house cleaning services on Saturdays and Sundays?

A peak period fee will be applied under the following circumstances:
  • For bookings on Sundays, there will be a special time period charge of HK$5 per hour.
  • For services required outside the hours of 9 am to 6 pm, a peak period fee of HK$20 per hour will be levied.
  • Additional charges may be applicable on public holidays or during the New Year period. Please refer to the prices listed on hellotoby.com for precise charges.

Reminder before the home cleaner comes

Please ensure you are attentive to your doorbell or phone notifications so that you can promptly admit our service providers. If customers do not answer the door upon the provider's arrival, the provider will wait in the vicinity for up to 45 minutes.
If after this waiting period the door remains unanswered, the service providers reserve the right to depart and consider the service terminated. Should customers respond after the 45-minute mark but within the booked timeframe, the service will proceed as initially scheduled.
We will not entertain any refunds or rescheduling for these occurrences. For any adjustments to the service, please contact us at 3703 3250 during business hours at least one business day prior to the scheduled service date.

What kind of preparations should be done prior to cleaning?

We recommend that homeowners try to move clutter, dirty clothes, rubbish, etc. elsewhere for the convenience of the cleaner to manage the cleaning process. To avoid any possible theft, all valuables like jewellery should be locked in a place that cannot be accessed by the cleaner. Please kindly store important documents and differentiate from other scrap paper. All pets and plants should be placed properly for the convenience of the cleaner.
Also, the client should notify the cleaner of areas or rooms that are expected to be cleaned and any restricted area(s). Home cleaners may bring their own cleaning detergents so please check for any potential allergies before cleaning.

More FAQ about House Cleaning service.

For more FAQ about our home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/360023890633-Toby-Home-Service-FAQ-T-C

About House Cleaning Service - Housekeeping Service, House Cleaner in Hong Kong, Hong Kong Cleaning Service

Toby Home cleaning and housekeeping service - served over 30K families in Hong Kong!

Looking for reliable home cleaning and housekeeping services near you? The home cleaners at Toby have been vetted and trained to provide the best residential cleaning service. Not only are they experienced in home cleaning, but they are also sincere and professional. Whether you need dusting, vacuuming, mopping or cleaning of bathrooms and kitchens, or you need a move-in cleaning or post-renovation cleaning service, Toby's cleaners and housekeepers are ready to help!

How much does a house cleaner cost in Hong Kong?

The average cleaning costs in Hong Kong is $100-150/hour, while Toby Cleaning Services cost as low as $109/hour. The actual cost of home cleaning services depends on the service time, number of service hours, number of cleaners, and size of the unit. For larger units, besides the increase in cleaning time, there might be a need to hire more than one house cleaners. For those with regular cleaning needs, many customers opt for our home cleaning packages, enjoying long-term package discounts with prices as low as $109 per hour!

You can click "Buy now" on our web page / Toby App to understand more detail and place your customised request for home cleaning services. Almost instantly, you will receive a confirmation message from our platform.

What kinds of home cleaning service can be provided by the home cleaners or cleaning company?

Regular or Basic Cleaning includes: Dusting surfaces and furniture, Vacuuming and mopping floors, Cleaning bathrooms: toilets, sinks, bathtubs, and showers, Kitchen cleaning: sinks, stovetops, and exterior surfaces of appliances.

Toby is a cleaning agency with a wide range of residential / apartment cleaning / housekeeping services. Besides basic home cleaning tasks, our house cleaners can also provide deep cleaning services such as: Move-In/Move-Out Cleaning, Seasonal Spring Cleaning, Carpet Cleaning, Pest Control, Air Conditioning Cleaning, etc.

Should I choose a one-time cleaning or a multiple house cleaning package?

1) One-time home cleaning

One-time home cleaning services are ideal for customers with temporary cleaning needs. You pay for each service individually, and use the service at any time. You can be matched with a housekeeper within an hour, quickly addressing your needs for house cleaning services!

For long-term, regular cleaning needs, we recommend choosing our Hot-picked cleaning packages (3, 6, 12, or 24 cleaning sessions). The package prices are as low as $109/hour, which is more affordable than the average house cleaning packages, allowing you to enjoy professional cleaning services at a lower price!

2) House cleaning packages (3, 6 cleaning sessions)

Toby's Cleaning Packages offer more choices than regular packages. If you want to experience a cleaning package, you can choose our 3 or 6 cleaning session packages. This low-pressure, highly flexible plan allows you to enjoy package discounts without purchasing multiple sessions at once, saving up to 20%!

3) House cleaning packages (12, 24 cleaning sessions)

If you want to arrange cleaning services for the next few months all at once, such as scheduling a cleaning and housekeeping session every week or every two weeks, choose our 12 or 24 cleaning session packages. Purchase once to solve your cleaning needs for months and enjoy a 30% discount on long-term packages!

Do I have to purchase Workers' Compensation Insurance for the house cleaner?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

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