Deep Cleaning
Most Popular Service Packages
Standardized Deep Cleaning Procedure
- Equipment Disinfection: Thoroughly eliminate bacteria with professional disinfectants
- Antibacterial & Deodorizing Cleaners: Effectively clean and remove odors
- Appliances: Deep disinfection with high-temperature steam (additional charge)
- Carpets/Blinds: High-temperature steam treatment to remove dirt and germs (additional charge)
- Disinfection tools: High-temperature steam cleaners, powerful vacuum cleaners, and carpet cleaners
- Cleaners: Antibacterial & deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection tools: Disinfection sprayers, wipes, and cleaning cloths
How It Works
Top Cleaners at Toby
Why HelloToby Cleaning Service?
入伙前清潔服務特色及費用一覽
項目 | 經濟版大掃除 | 至尊版深層清潔 |
|---|---|---|
裝修後清潔 | 較表面清潔 | 由內至外徹底清潔👑 |
入伙前清潔 | 較表面清潔 | 由內至外徹底清潔👑 |
服務計算方式 | 以時數為單位 | 以呎數為單位 |
無時間限制 | ✘ | ✔ |
全面掃塵 | ✔ | ✔ |
清潔用品 | 客戶需自備 | 服務員攜帶到家 |
天然無害清潔劑 | ✘ | ✔ |
高溫蒸機消毒 | ✘ | ✔ |
去水位隔氣通渠 | ✘ | ✔ |
清潔地腳線／門框／外窗 | ✘ | ✔ |
水泥積／膠水漬／紙碎 | ✘ | ✔ |
傢俱／櫃筒 | ✔ | ✔ |
冷氣機 | ✔ | ✔ |
抽油煙機／抽氣扇／浴室寶／爐頭 | ✔ | ✔ |
服務收費 | $153/小時 | $2,250起/全屋 |
FAQ
How to make an appointment for deep cleaning service?
- 1) After completing the payment, you will receive a confirmation email. Toby will then begin matching you with a cleaner who aligns with your service goals.
- 2) Once the right match is found, you will receive a booking success confirmation email. However, the matching process is influenced by various factors (e.g., service location and schedule), and a successful match is not guaranteed.
- 3) If Toby cannot find an available cleaner, you will be notified either through a phone call or an email about the unsuccessful booking. If you choose not to reschedule, any authorised payment will be promptly refunded to your original payment method.
Can I cancel or modify the booking of house cleaning service after purchasing?
- Yes, you can, but the following cancellation policy applies:
Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.
Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.
If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.
我應該選擇多少服務時數和服務人員？
- 至尊版大掃除收費因應單位的面積大小及屋內是否（吉屋/附傢俬）而有所不同，例如屋企面積越大，附帶傢俬的話，所需的清潔時間和服務人員都會越多，所以收費相應亦會較貴；另外指定的服務日子或時間（如旺季）及單位地區的位置（如偏遠地區會有額外附加費）都會影響收費。以下是至尊版大掃除建議的所需服務人員參考。
- 至尊版大掃除：不設時間限制
- 400呎以下：2位工作人員
- 401-600呎：2-3位工作人員
- 601-800呎：4位工作人員
- 801-1000呎：4-5位工作人員
- 1000呎以上：5位工作人員
- 經濟版大掃除服務收費一般會因應單位的面積大小而有所不同，例如屋企面積越大，所需的清潔時間和服務人員都會越多，所以收費相應亦會較貴；另外指定的服務日子或時間（如旺季）及單位地區的位置（如偏遠地區會有額外附加費）都會影響收費。以下是經濟版大掃除建議的所需時間及服務人員參考。
- 經濟版大掃除：服務時數/服務人員
- 400 呎以下：4小時起/1-2人
- 400 - 700呎：4 - 5小時/2人
- 700 - 1,000呎：6 - 7小時/2人或以上
- 1,000呎或以上：8小時或以上/2人或以上
Do I have to purchase insurance for deep home cleaners?
- HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for home cleaners according to the Employees' Compensation Ordinance.
清潔人員需要提供專業清潔儀器？
- Supreme Cleaning Service: Professional cleaning equipment provided (no need for clients to prepare cleaning tools):
- Professional Disinfection Equipment: High-temperature steam cleaner, powerful vacuum cleaner, and carpet cleaning machine
- Cleaning Agents: Antibacterial and deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection Tools: Disinfection sprayers, wet wipes, and cleaning cloths
- Standardized Cleaning Service: Clients are required to provide the following cleaning tools and supplies:
- Basic Cleaning Agents: Blue Power, Cleaner, Bleach, Dishwashing Liquid, Glass Cleaner
- Basic Cleaning Tools: Bucket, Towels, Rags, Scraper, Glass Scraper, Scouring Pad, Wire Brush, Broom, Mop
Is there an additional charge for house deep cleaning services on Saturdays and Sundays?
- Standard rates apply from Monday to Friday. Additional charges apply in the following cases:
- An extra HK$300 surcharge applies on Saturdays, Sundays, and public holidays.
- The month before Chinese New Year and the two weeks after are considered peak cleaning season, with additional charges. Rates vary annually and will follow the pricing listed on hellotoby.com.
家中的物件在服務期間損壞怎麼辦？
- 為避免意外發生，請於服務人員到達前，將貴重物品放置和收藏好。另外易碎的物品亦請先行收藏或自行移動。如客戶發現任何物件因本公司所配對的服務人員工作時之疏忽，而導致損壞，本公司只會作出最高港幣$300的賠償。如用戶未能在48小時內提出申請，任何索償將不會受理。如需要專業洗冷氣機服務，可於網站或手機程式獨立選購冷氣清洗服務。
Reminder before the deep home cleaner comes
- Please ensure you are attentive to your doorbell or phone notifications so that you can promptly admit our service providers. If customers do not answer the door upon the provider's arrival, the provider will wait in the vicinity for up to 45 minutes.
- If after this waiting period the door remains unanswered, the service providers reserve the right to depart and consider the service terminated. Should customers respond after the 45-minute mark but within the booked timeframe, the service will proceed as initially scheduled.
- We will not entertain any refunds or rescheduling for these occurrences. For any adjustments to the service, please contact us at 3703 3250 during business hours at least one business day prior to the scheduled service date.
More FAQ about House Cleaning service
- For more FAQ about our home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/360023890633-Toby-Home-Service-FAQ-T-C
Partners
More Home Services
About House Cleaning Service - Housekeeping Service, House Cleaner in Hong Kong, Hong Kong Cleaning Service
Toby Home cleaning and housekeeping service - served over 30K families in Hong Kong!
Looking for reliable home cleaning and housekeeping services near you? The home cleaners at Toby have been vetted and trained to provide the best residential cleaning service. Not only are they experienced in home cleaning, but they are also sincere and professional. Whether you need dusting, vacuuming, mopping or cleaning of bathrooms and kitchens, or you need a move-in cleaning or post-renovation cleaning service, Toby's cleaners and housekeepers are ready to help!
How much does a house cleaner cost in Hong Kong?
The average cleaning costs in Hong Kong is $100-150/hour, while Toby Cleaning Services cost as low as $109/hour. The actual cost of home cleaning services depends on the service time, number of service hours, number of cleaners, and size of the unit. For larger units, besides the increase in cleaning time, there might be a need to hire more than one house cleaners. For those with regular cleaning needs, many customers opt for our home cleaning packages, enjoying long-term package discounts with prices as low as $109 per hour!
You can click "Buy now" on our web page / Toby App to understand more detail and place your customised request for home cleaning services. Almost instantly, you will receive a confirmation message from our platform.
What kinds of home cleaning service can be provided by the home cleaners or cleaning company?
Regular or Basic Cleaning includes: Dusting surfaces and furniture, Vacuuming and mopping floors, Cleaning bathrooms: toilets, sinks, bathtubs, and showers, Kitchen cleaning: sinks, stovetops, and exterior surfaces of appliances.
Toby is a cleaning agency with a wide range of residential / apartment cleaning / housekeeping services. Besides basic home cleaning tasks, our house cleaners can also provide deep cleaning services such as: Move-In/Move-Out Cleaning, Seasonal Spring Cleaning, Carpet Cleaning, Pest Control, Air Conditioning Cleaning, etc.
Should I choose a one-time cleaning or a multiple house cleaning package?
1) One-time home cleaning
One-time home cleaning services are ideal for customers with temporary cleaning needs. You pay for each service individually, and use the service at any time. You can be matched with a housekeeper within an hour, quickly addressing your needs for house cleaning services!
For long-term, regular cleaning needs, we recommend choosing our Hot-picked cleaning packages (3, 6, 12, or 24 cleaning sessions). The package prices are as low as $109/hour, which is more affordable than the average house cleaning packages, allowing you to enjoy professional cleaning services at a lower price!
2) House cleaning packages (3, 6 cleaning sessions)
Toby's Cleaning Packages offer more choices than regular packages. If you want to experience a cleaning package, you can choose our 3 or 6 cleaning session packages. This low-pressure, highly flexible plan allows you to enjoy package discounts without purchasing multiple sessions at once, saving up to 20%!
3) House cleaning packages (12, 24 cleaning sessions)
If you want to arrange cleaning services for the next few months all at once, such as scheduling a cleaning and housekeeping session every week or every two weeks, choose our 12 or 24 cleaning session packages. Purchase once to solve your cleaning needs for months and enjoy a 30% discount on long-term packages!
Do I have to purchase Workers' Compensation Insurance for the house cleaner?
According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.