Air Conditioner Cleaning
Types of Air Conditioner Cleaning Services
Standard Service Procedures
- Inspect the condition of the air conditioner
- Protect all areas that might come into contact
- Disconnect power, remove the casing, dust filter, and cover
- Clean the unit (in the bathroom)
- Apply air conditioner cleaning disinfectant to the coil
- Use a high-pressure water gun to clean the cooling fins, blower, air outlet, and chassis
- Clean the drainage tray to prevent leaks
- Reassemble components and tidy up the area
- Perform operation testing and acceptance of the air conditioner
How It Works
Top Pros
Why Choose Toby?
FAQ
What is the procedure for booking air conditioner cleaning?
- After submitting your service information, The confirmation SMS and email, along with the technician information, will arrive around 20 minutes and the technician will contact you at least 1 day in advance to confirm the order details and service time.
Can I cancel or modify the booking after purchasing the air-conditioner cleaning service?
- Yes, you can, but the following cancellation policy applies:
Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.
Changes - we only accept change requests submitted at least 1 business day before the service usage time. You can only choose a date within one month before or after the originally scheduled service date. We will charge a $50 administrative fee for each service change. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.
If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.
What kind of cleaning tools and supplies are needed to prepare for technicians in advance?
- You do not need to prepare anything as every of our professional technician will bring along with their detergent specialised for air conditioners’ cleaning and respective instruments.
Are there any extra charges for on-site visits?
- We offer services with clear pricing and no hidden charges.
- Having said that, we do charge an extra fee of $800 for the removal and reinstallation of a suspended ceiling. In addition, if the service location is far away, such as the outlying islands, Ma Wan, Discovery Bay, airports, borders, village houses that cannot be accessed by cars or that require service personnel to reach on foot (including Sai Kung, Sha Tin, Ma On Shan, Tai Po, Fanling, Sheung Shui, Sha Tau Kok, Lok Ma Chau, Kam Tin, Yuen Long, Shiba Heung, Tuen Mun, Lam Tei, Tung Chung, Tsuen Wan, etc., there will be additional charges to cover tunnel and bridge toll fees (actual toll fees). The technician will notify you of the additional charges before the service date and collect the fees on-site in cash.
- If you don’t accept these charges, please notify the technician or Toby customer service (Tel: 3703 3250) before the service date. If the technician has already arrived at the service address, there will be no cancellation, rescheduling, or fee waiver. If there are stairs at the service location, there will be an additional fee of $50/floor, which will be collected on-site in cash. If there are parts that cannot be taken out for cleaning, you will still need to pay $150 for inspection.
What is the solution for discovering abnormal conditions of air conditioners after on-site visits?
- Our technicians will check and test the functions of air conditioners before the cleaning procedure. If your units are identified as damaged or not suitable for cleaning (units have been used for over 10 years), technicians will ask for your preference to see if you still want the cleaning service and inform you of the possible results that might arise. If you opt for continuing the cleaning service, problems mentioned by technicians during checks will not be included in the 3 months free maintenance period. Technicians will only charge you with $150 on-site visit fee if you choose to cease the service.
Is the service time confirmed after I chose it online?
- After chosen the preferred service date, we would start to arrange the technicians accordingly. You may proposed your preferred on-site service time to our technicians, e.g. 9am or 12pm. Our technicians would try their best to fit you. However, if the time slot is fully booked, we might need to schedule other time slots for you. We are sorry for the inconvenience caused.
Are outdoor units included for Split Air Conditioner cleaning?
- Technicians will only clean the indoor units for Split Air Conditioner cleaning due to occupational safety. Customers please propose in advance if cleaning for outdoor units are needed and are required to bear the extra spending on their own for outdoor units’ cleaning as well as scaffolding. For enquiries: please call 37033250.
Who is going to provide and bear responsibility for the Air Conditioner Cleaning Service?
- Toby Air Conditioner Cleaning services are solely provided and performed by the third party service provider. Toby functions solely as a third-party platform to facilitate connection between consumers and suppliers and will only be responsible for booking enquiries. For disputes, please contact the service providers.
Are there any extra charges for the maintenance services?
- All Toby Air Conditioner cleaning services are eligible for 90-day maintenance (for problems caused by the cleaning service). Please note that if the technicians found that the problems or errors are not caused by our cleaning air service, nor include in the warranty service, we will charge you the original price of one-time repair service, and $200 for emergency service. Please contact us when in need.
More FAQ about home cleaning services
- For more FAQ about home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/360023890633-Toby-Home-Service-FAQ-T-C
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About Air Conditioner Cleaning - On-site AC clean, Air Conditioning Contractor, Air Duct Cleaning
Getting annoyed at cleaning your air conditioner? Wondering why your air conditioner is not cooling? It might be dusty as it has not been operating frequently or in a long time.
How to clean your AC asap? One-click to professional air conditioner cleaner! We offer on-site AC cleaning service to remove mold, bad odour, and even loud noise.
Hard to find the best air conditioning cleaning service? The air conditioning cleaning professionals and technicians on our platform are verified and reviewed on a professional level. Our technicians are trained and well-educated with air conditioning cleaning knowledge, experienced in cleaning, mold removal, disinfection, maintenance with professional equipment and supplies (such as tools and detergents). No matter the service is for home air conditioner (split/window a/c unit), or central cooling systems in offices or stores, we can find you the best personnel to solve mould, bad odour, clogged drainage, water leakage problems! The passionate pros on Toby are here to help you solve any of your concerns!
What is the difference between cleaning the air conditioning unit yourself and cleaning service offered by on-site personnel? Which method is the best way to clean the air conditioner?
There are different ways to clean an air conditioner. If you wish to clean the A/C unit yourself, you can first remove the filter frame/trim panel, then use designated detergent to clean the unit. Contractors or companies offer on-site cleaning service that includes interior mechanical cleaning and usage of detergents to clean cooling coil. During the cleaning session, the handyman will perform simple air conditioner inspection as well. Therefore, the entire duration for hired A/C cleaning service will take longer than cleaning yourself.
What is the difference between cleaning a window type or a split type air-conditioning unit?
The cleaning method and process vary depending on which type of A/C unit. For window air conditioners, the plastic filter holder/trim panel will have to be disassembled before removing the unit from the window.
The A/C is not cooling, does it mean I have to clean or fix my A/C?
Various factors result in a non-cooling air conditioner. If your air-con has bad odour and not-cold, very likely there are dirt and stains clogged in the interiors of the unit. Don’t know what to do about odour control? Thoroughly clean the air conditioner with the use of specialized cleaning detergent, your a/c will be spotless in no time. On the other hand, if your air conditioner is creating a lot of noise, there might be a possibility of refrigerant leakage. In this case, it is time to get air conditioner maintenance service to inspect your air-conditioning unit!
Price Range to clean an Air Conditioner
The average price for cleaning an air conditioner is from $568 up. The handyman will charge accordingly to the type of air-conditioning unit. Usually the more units require cleaning service, the average cost to wash each air conditioner will be cheaper. If you live in “Tong laus”, cleaning companies might collect additional charge for stairs. If maintenance occurs during the cleaning process, customers have to keep in mind that the cleaning might not be as effective as it will be. When customers is inquiring about the air conditioning cleaning service, make sure to ask about the procedures included in the entire process. In addition to that, confirmation of the ac unit model (split type/ window type air conditioner), odour, disinfection, cleaning after inspection are key to generate an accurate ac clean service quotation.