Elderly Care

Toby takes care of your dear elderly parents or grandparents at their comfy homes. All workers would be wearing face masks during the service.
Toby takes care of your dear elderly parents or grandparents at their comfy homes. All workers would be wearing face masks during the service.

Choose Our Pros

Personal Care Worker (PCW)
Personal Care Worker (PCW)
Sold 5,473 times

We understand the needs of accompanying and care of your beloved elderly parents and grandparents. Toby provides flexible Elderly Care packages to cater your short/long time needs.

From $103/hourFrom $130/hour
Health Worker (HW)
Health Worker (HW)
Sold 3,655 times

Apart from daily home care, our health workers specialize in geriatric nursing and professionally trained for medical support, typically providing services for seniors with a various illnesses.

From $110/hourFrom $140/hour

Our services

In-home care services, treat your beloved one as ours.
Escorting Clinic Visits
Daily Home Care
Lifting & Transfer
Assist in Bathing
Tube Feeding (HW)
Wound Dressing (HW)

How It Works

Make a Reservation
Make a Reservation
Fill out a few simple questions and confirm the service details.
Assigning Care Worker
Assigning Care Worker
The confirmation email and SMS will be sent to you once the care worker confirms the job. Normally it will take 1-3 business days.
Service Completion
Service Completion
Your beloved one can enjoy trustworthy and professional healthcare at home
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace the helper for you for Free! We strive to provide the best service you deserve.

Why Us?

The largest Home Services Reservation Platform in HK
All domestic helpers passed skills trainings and background checks
Transparent price, no hidden charges
Professional PCW/HW Training Cert
Monday to Sunday Professional Customer Support
Services Cover all 18 districts in HK

Quality Guaranteed, Caring After-Service Follow-up
Average matching time as low as 3 hours

Top Pros

Ms. Chan
5.0
Hired 206 times
Certificate in Health Worker
Hi Everyone, this is Ying! I have 3-year experience of elderly care. I have attained Foundation Certificate in Health Worker (HW) to further equip myself. I have served over hundreds of families. Apart from providing professional care to elderly, I chat with them everytime since I believe chatting could make them happy and peaceful.
Ms. Lee
5.0
Hired 157 times
Certificate in Personal Care Worker, Basic nursing knowledge
This is Lee. I was a full-time mom before. Several years ago, I attained Foundation Certificate in Personal Care Worker. Then I start providing care for elderly, my job is to assist in their daily activities, escort them in clinic visits. I hope I can be the one who cheer them up after they realise their own health condition is declining.
Ms. Hwa
5.0
Hired 308 times
Certificate in Personal Care Worker, Basic nursing knowledge
Halo, this is Hwa. Nanny, Cooking and Cleaning are my specialities. A lot of customers praise me for my high efficiency. A big tip for taking care of the elderly is "Care with patient". Ranging from basic meal preparation, feeding to assisting in bathing, changing diapers and mediation, I can do all these job well.
User Reviews
5.0
(324)
鍾小姐
5.0
Nov 27 2024
Auto-translated from Chinese (Traditional)
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Great attitude, punctual, and understood our needs, thank you for your service!

KAM SUN LO
5.0
Nov 16 2024
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Be patient and obedient to the elderly, appreciate help, be attentive and polite

葉震華
5.0
Nov 15 2024
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Very good attitude, polite and punctual

Partners

FAQ

How I can decide between a personal care worker or a health worker?

We highly recommend that you decide according to the degree of care required by the elderly. For example, whether the elderly have wounds or injuries, tube feeding needs, low or high mobility as well as self-care ability... We will be in touch with you to evaluate the condition after you submit your assessment and request. If you are unsure about which service to get, please contact 3703 3250 for more details.

What information is needed to provide to Care Worker after the service matched?

In order to let the service providers have a better understanding of the elderly/patient，please provide the following information: 
  1. Gender
  2. Weight
  3. Does the service of lifting require?
  4. Does the service of bathing and/or toileting require? (If yes, please prepare a shower commode chair.)
  5. The mobility of the elderly/patient. (Please specify if assistance is needed. Eg. support with arms, using a wheelchair or a crutch)
  6. Clinical histories (eg. diabetes, stroke, heart diseases) 
  7. If clinical accompany is required, please specify the transportation needed. ( Please be noted that client is responsible for the round-trip transportation fees. 
  8. If meals preparation is required, please specify the specific requirements (if any), and/or ingredients/foods which need to avoid. 

Can I request for home cleaning service within the elderly care service?

If you purchase an elderly care service, in order to ensure the safety of the elderly/patient, our service providers will not provide services of home cleaning, foods/ingredients/tools purchasing, nor meals preparation for other people. If you need extra home cleaning and/or cooking services, we suggest to make separate orders of home cleaning and/or cooking. 

What if I feel unsatisfied about the service provided? Can I request for change of worker?

We understand hiring a Care Worker for elderly is difference from hiring a home cleaner which the former require more time to observe the performance of care workers. To ensure best care provide to your beloved elderly, we are willing to assign a new care worker for you if reasonable request is proposed. (Only applicable to 3 times, 12 times & 24 times service packages)

Do I have to purchase Workers' Compensation Insurance for the elderly care worker?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offense and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

Do I need to provide rest-time for the elderly care service providers?

According to “Occupational Safety and Health Ordinance (CAP 509)”, every employer must, so far as reasonably practicable, ensure the safety and health at work of all the employer’s employees. Also referring to “Labour Rest Time Guidelines” published by Hong Kong Labour Department, employers and employees should make suitable rest time arrangement during work. If employees work for 4 hours or more persistently per day, kindly provide at least 30 minutes meal or rest time for them; if employees work for 8 hours or more persistently per day, kindly provide at least 60 minutes meal or rest time for them.

Reminder before service provider comes

Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.

Can I cancel or modify the order after purchasing the elderly care services?

Yes, you can, but the following cancellation policy applies:

Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.

Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.

If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.

About Elderly Care - Personal Care Workers, Health Workers in Hong Kong, Carers for the Elderly

Do you need someone to take care of the elders in your family while you're gone? Elderly caretakers on our platform are verified and reviewed on a professional level. They are especially experienced in in-home meal preparation, personal and hygiene care, medication reminder, errands and transportation assistance, and most importantly - companionship.

What is the difference between a caretaker and a health worker?

All elderly care service should be provided by licensed professional. There are two types of Elderly Care professional, they are Personal Care Worker (PCW) and Health Worker (HW):
PCW Service Area: Outpatient escort, accompany for daily activities, meal preparation, changing diapers, assist in bathing and toileting.

HW Service Area: Outpatient escort, accompany for daily activities, meal preparation, changing diapers, assist in bathing and toileting, wound dressing, tube feeding, etc. If you have any other service requests, please remark it in the order or call us at 3703 3250.

Are you an Elderly Care Worker? Sign up now for free!

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