More than a year has passed since the onset of the pandemic. As a business owner and a family man, Sam is not only worried about his company but also the health of his staff and family, prompting him to be extra careful on the job because he is both concerned about his staff’s livelihood and the health of Hongkongers. He said, “Every single of my staff has a family; therefore, it is very important to have good personal hygiene.” When it comes to managing his moving company, Sam believes that “honest words and faithful deeds” are essential to building good customer relations because he wishes to solve problems for his clients and win their trust via quality service and a positive attitude.
【2024 Top Pro】Sam — Staying Healthy During the Pandemic
Updated: Jan 12 2024
【2024 Top Pro】Sam — Staying Healthy During the Pandemic
Attitude Change During the Pandemic
While many businesses are confronted with adversity during the pandemic, Sam’s moving company is lucky not to be hugely affected but his workload has significantly increased due to the extra preparations and necessary preventive measurements. He shared, “Working with a face mask on is physically tiring and I have to replace the mask when it becomes totally wet.” Sam also reminds his staff to always wear a face mask while working because it is the best way to safeguard the health of themselves, their families, and clients. He expressed, “Our goal is to work hard, do our best and be sincere to every customer.”
During the early stages of the pandemic, there was a shortage of personal hygiene supplies and Sam had to source supplies for his staff. In addition, Sam has young children, and his family is worried that he might become infected on the job, so he has to spray himself with rubbing alcohol whenever he comes home and his laundry has to be washed separately.
“Our goal is to work hard, do our best and be sincere to every customer.”
Constant Communication & Building Trust with Clients
Sam always does his best to follow all preventive measures but there was one time when an unpleasant incident happened——he was ambushed by showers of rubbing alcohol at a client’s and some of it got into his eyes. Luckily, his eyes were fine but the experience made him recognize the importance of communicating with his clients and gaining their confidence so that everything can go more smoothly during work.
When Toby talked to Sam last year, we could clearly get a sense of how much he cares for his family, staff, and clients and the passion he has for his work. Despite the difficulties he faces during the pandemic, Sam always has a smile on his face because he has his family’s full support. Sam wants to spend more time with his family but he admitted that he is a workaholic and has to learn how to slow down. He said, “What matters the most is that we are all together.”
During the pandemic, Sam safeguarded the health of his family, his staff, and himself by buying sufficient masks and sanitizer for them.
Working with Toby
Awarded Top Pro for a second time, Sam appreciates Toby’s recognition as it can boost customer confidence. He explained, “Hong Kong has hundreds of moving companies and most consumers can’t tell which one is which.” Aside from being recognized as a Top Pro on Toby, Sam will also be listed under “Featured Relocation Companies”, along with his company profile and a list of customer reviews, so that customers can learn more about his background and work ethics and Sam can get in touch with new customers.
Currently, 80% of Sam’s clients come from Toby, which has become a steady client base for his company. Most importantly, Sam and his team exhibit great professionalism, which is combined with excellent company training and management, all of which contribute to Sam’s repeated success as a Toby Top Pro.
