Move In｜Unfurnished｜Deep Cleaning

Moving is an important stage in life. Toby provides professional cleaning service for your new or rental apartment and would wearing mask during service.
Moving is an important stage in life. Toby provides professional cleaning service for your new or rental apartment and would wearing mask during service.

Your Choice for Deep Cleaning

2 Helpers ‧ Clean Faster & Cheaper
2 Helpers ‧ Clean Faster & Cheaper
Sold 8,005 times

Our trust-worthy "Fast and Deep Clean" Plan! Experiences cleaners focus on every single detail with 99% of users satisfactory.

From $291/hrFrom $364/hr
1P Plan ‧ Whole House Ultra Clean
1P Plan ‧ Whole House Ultra Clean
Sold 24,768 times

Your optimal ultra cleaning choice for apartments with 300 sq. ft' or below. Book 1 personnel plan now!

From $153/hrFrom $182/hr
12% Off for Add-on Services!
12% Off for Add-on Services!

Purchase one of the selected home services: Post-renovation Cleaning, Move-in Cleaning, Pest Control, Formaldehyde Removal and Deep Sterilizing, you will receive a 12% discount code via SMS and email, applicable to all above-mentioned services!

Standardized Cleaning Procedure

Over 20 standard cleaning checkpoints, 5 full hours of detailed professional cleaning. <Final outcome would be affected by requested service duration>
Floor Cleaning
Vent Cleaning (Disassembly Excluded)
Spotless Surface
Kitchen Cleaning
Washroom Sanitization
Stovetop Wipe Down
Sink & Faucet Wipe Down
Cleaning from Corner to Corner
Indoor Windows Cleaning

How It Works

Make a Reservation
Make a Reservation
Fill out a few simple questions and confirm the service details.
Assigning a Cleaner
Assigning a Cleaner
The confirmation email and SMS will be sent to you once the cleaner confirms the job. Normally it will take 1-3 business days.
Service Completion
Service Completion
The cleaner will help you solve your household issues effectively and efficiently on the cleaning date.
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Home Assistant Insurance
The only firm cooperates with Insurfun and China Ping An Insurance (Hong Kong) Co., Ltd, providing Home Assistant Insurance from $28(Premium levies are not inclusive) with $100M premiums of Labor Insurance and $1M premiums of Third-party Lability Insurance.
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace the helper for you for Free! We strive to provide the best service you deserve.

Why Us?

The largest Home Services Reservation Platform in HK
All domestic helpers passed skills trainings and background checks
Transparent price, no hidden charges
Professional ERB Domestic Helper Training Cert
Monday to Sunday Professional Customer Support
Services Cover all 18 districts in HK

Quality Guaranteed, Caring After-Service Follow-up
Average matching time as low as 3 hours

Top Pros

Ms. Chan
5.0
Hired 580 times
Certificate in Home Assistant
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, I will give you back a clean and cozy home!
Ms. Lee
5.0
Hired 350 times
Certificate in Home Assistant
My name is Lee, I have more than 5 years experence and have served more than 500 families. Look forward to serving you.
Ms. Lam
5.0
Hired 450 times
Over 10 years experience
Halo, this is Hwa. Babysitting, Cooking and Cleaning are my specialities. A lot of customers praise me for my high efficiency. No matter it is move-in cleaning, or regular claning, I can always tidy up fast.
User Reviews
5.0
(3878)
Tse Lai Yee
5.0
Dec 19 2024
Auto-translated from Chinese (Traditional)
show original review

Very satisfied, my sister was on time, patient, and we talked and laughed together. 4 hours passed quickly

kar***@*****.com
5.0
Dec 18 2024
Auto-translated from Chinese (Traditional)
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Very satisfied with this service. The service was attentive, responsible and punctual.

Carol Choi(蔡）
5.0
Dec 17 2024
Auto-translated from Chinese (Traditional)
show original review

Very good attitude and on time

Partners

FAQ

What is the procedure for booking Move In Cleaning Service?

After completing payment, you will receive a payment confirmation email. Toby will then start to match you with an available cleaner tailored to your service goals. Once we find the right match, you will receive a booking success confirmation email. However, the matching progress is affected by different factors(e.g. service location and schedule) and the matching result is not guaranteed. In the case that Toby cannot find an available cleaner, you will receive a notice from our phone call or email for an unsuccessful booking. Your authorized payment will be refunded back to your original form of payment shortly if you would not consider to reschedule.

Can I cancel or modify the Move In Cleaning booking after purchasing?

Yes, you can, but the following cancellation policy applies:

Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.

Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.

If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.

Do your Move In Cleaners have insurance?

HelloToby has purchased a basic insurance plan for home service personnel. But since we are a platform matching jobs for service providers, we recommend you to purchase the insurance for pros according to the Employees' Compensation Ordinance.

Will the cleaner bring their own cleaning supplies?

We strongly recommend to purchase and provide cleaning supplies. Or else you will be responsible for paying back the purchases made by our housekeeping assistant, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.
Detergents: Blue Viva, Jie Liang, Bleach water, Dishwashing Liquid
Tools: Water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Reminder before service provider comes

Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.

More FAQ about Home cleaning service.

For more FAQ about home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/360023890633-Toby-Home-Service-FAQ-T-C

About Move In Cleaning - Pre Move Cleaning, Post Move/ Move Out Cleaning, Cleaning Services in Hong Kong

Move In Cleaning is a more complicated process than basic home cleaning as it requires extra attention to bathrooms and kitchen, and thus is a type of deep cleaning services. Pre Move Cleaning is suitable for houses (without any renovation) prior to moving in. Besides, most move in cleaning services includes floor cleaning, pest control, kitchen cleaning and more focused deep cleaning services.

Book online now to secure your preferred move-in day and time, especially if you want to book a move in/out cleaning service at the end of the month.

Where to find the best Move In Cleaning services?

Legal part time domestic helpers and maids on our platform are verified and reviewed on a professional level. They are especially experienced in vacant house cleaning and move in/out deep cleaning. We have numerous part time helper and domestic helpers that specialise in customised cleaning services such as spring cleaning. Looking for regular home cleaning, move in cleaning or customised deep cleaning such as pest control... We are here to help you to solve different needs according to the unit size and requests!

Apart from the recommended home cleaners, I'd also like to check the average cost for move in cleaners!

You can click "Buy now" on our webpage to see our service details and rates. Or you could download our mobile app Hellotoby to place your customised request for home cleaning. In no time, you will receive quotations from us and we will find the one who suits you most for you. Your service requests will be solved by the best solution on our platform.

Are you a Home Cleaner? Sign up now for free!

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